REFUND & RETURNS POLICY
Any request for a refund because of wrongly ordered sizes or simply because of the change of mind will not be accepted. As per the Australian Consumer Law, we can only offer an exchange or credit for any change of mind orders. Any exchanges or credits must be made prior to the order being shipped.
If your item has a fault and is by no fault of your own, please email us at firstname.lastname@example.org to advise us and obtain a return address. The item must be returned in the condition as received. It must be unworn, unwashed, and have original tags attached.
All returns will be refunded via store credit in the form of an E-Gift Card code.
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).
REPLACEMENT / EXCHANGE OF ITEMS (IF APPLICABLE)
We only replace, exchange or refund items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will organise a replacement. Please note that this issue should be reported to us within 24 hours upon the receipt of the order. Returns does not include orders purchased in the incorrect size due to consumer fault or for any change of mind orders, as well as items that were purchased on sale price. The product must be returned in the condition as received. It should be unworn, without any alterations or further damage.
For incorrect items received. Please notify us within 24 hours of receiving the incorrect item by sending an email to firstname.lastname@example.org. We will process in sending you the correct item once your item arrives at the DSA Warehouse. We will check if we have the correct item in stock. If we do, your item will be shipped on our next shipping schedule. If it is no longer in stock, we will contact you to give you options in choosing another item or pre-order the item of your choice. Confirming this will be paid by DSA as we’re at fault for sending the incorrect goods.
REFUNDS AND RETURNS POLICY FOR FITNESS AND CAMPING ITEMS
Any request for a refund because of change of mind will not be accepted. As per the Australian Consumer Law, we can only offer an exchange or credit for any change of mind orders. If the item has fault or is by no fault of your own, please send an email to email@example.com.
Please send an email including photos or video clip/s of the condition of the product received. We will notify as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation – credit will not be given in this case.
If there are failed delivery attempts that has caused the item to be returned to the sender, a restocking fee of 15% (around $20.00 to $85.00 depending on the price of your item) will be charged and a re-delivery fee.
If the customer is eligible for refund, we will refund the full amount paid minus the initial postage and restocking fee of 15%.
To return your item/s, you should email us at firstname.lastname@example.org. We will create and email you a return label to put in the parcel. You should bring the parcel to the Post Office to have the item/s returned back to us at no cost.Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Defence Sporting Apparel is not liable for any return packages that may become lost or stolen in transit. Please keep your proofs of postage and/or return tracking number when shipping back your returns.
INTERNATIONAL ORDERS (Customs and Import Duty/Charges)
Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions, and other local requirements. These charges must be paid directly by the recipient of the parcel. As customs policies vary widely from country to country, we suggest that you check the requirements in your country before placing an order. We are not liable for any custom or import duties.
Your nominated courier may also charge a handling fee. This is a matter between you and the respective courier, exclusive of DSA. All charges must be paid directly by the recipient. We are not liable for, and will not reimburse any of these charges and duties.
If you refuse to pay the fees outlined above, you are also refusing your parcel. If you refuse your parcel, you may be contacted by the respective third-party informing you that your parcel will either be destroyed or re-shipped back to us. DSA is not liable for any packages destroyed by a third-party courier service/department and your order will not be refunded. If your parcel will be sent back to us, all shipping costs (along with any duties and taxes charged on that parcel) will be charged to DSA, hence, your order will not be refunded.
PRE ORDER POLICY
Pre-Order items are purchased before production.
Each Pre-order release is a limited edition collection, specially designed and made-to-order just for you.
Pre-Order listings are not ready to ship. Each pre-order sale has its own pre-order closing date. The estimated shipping time is located in the description of each pre-order item. Please make note of each pre-order ending date and estimated shipping time before purchasing. Special seasonal pre-orders or custom orders may take longer to ship. To avoid delay in the shipping of other pre-order sale items and ready to ship items, please place each pre-order sale in a separate order. All items placed in the same order are shipped together. Estimated production time on all Pre-Orders is around 20-25 days from the closing date of pre-order listing - subject to change without prior notice. You will receive a shipping confirmation via email once your pre-order items have been shipped.
Do not place a pre-order If you need an item by a designated date, we cannot guarantee the item will arrive by your designated date. Pre-orders can have production delays. When placing your pre-order you agree to these terms. Do not place a pre-order if you are not willing to wait for your item(s) to arrive.
No order cancellations, size changes, returns or exchanges once you have placed your pre-order.