We have given back to our defence community and now, we want to make it more personal. We want to reach out to people and we want to make it up to them. True stories are wonderful and it will surely touch our hearts.
A simple story of a phone call, to reach out and let the customers know about the status of their orders and also to provide update, turned into a very extraordinary moment.
Dan, who is in charge of our customer experience called Anita to ask her about her order, until she burst into tears, she needed someone to talk to. We have been having simple correspondence with her though Facebook messages and we know that she really is one of our VIPs. Soft spoken, patient and very understanding, that is our Anita. We want to make a difference, the fulfillment is heartwarming, to be able to put a smile on her face.
"Dear Team, thank you for the flowers. It really shocked me, I’ve never had flowers for over 30 years. Thank you for making my birthday special and thank you for making this year special. I will never forget what you have done for me and sending me fresh flowers is gobsmacking. It never happened to me, so thank you from the bottom of my heart and keep up the good work. I love the work you do. I love you all team. God bless you all, Thank you so much." - Anita Stone
Gestures like this fuels our spirits to keep on going. After a lot of things that happened, we had given back, we messed up but here you are still believing in us and supporting. In our hearts, this simple gift is a pure satisfaction. Nothing compares to the sincere smile that we saw in her face. We are grateful, we are a family.
Here is Anita, one of our beloved VIPs on her Centenary Significance Polo.